Returns, damage & shortages

Our commitment

COSMIC TRADING LEIC LTD supplies soft drinks, energy drinks, mixers, water and juice to trade customers across the United Kingdom. We want every delivery to arrive in good condition and in full. This policy explains what to do if something is wrong and how we will put it right.

Checking your delivery

Please check your delivery carefully before signing for it. If a pallet, case or outer packaging is visibly damaged, wet, crushed or has been tampered with:

• Record the issue clearly on the delivery docket or delivery note before you sign.
• Note the number of affected cases and the product SKUs.
• Take photographs of the damaged items and the docket.
• Keep the affected stock separate and available for inspection.

Signing for a delivery without noting visible damage may limit our ability to accept a claim for that damage.

Reporting a problem

Contact our trade desk as soon as possible and within the deadlines below:

• Visible damage or shortages: report within 24 hours of delivery.
• Hidden damage or incorrect items: report within 3 working days of delivery.
• Quality issues (for example, leaking cans or out-of-date stock): report within 3 working days of delivery.

To help us resolve your claim quickly, please provide:

• Your trade account name and account number.
• The order reference or purchase order number.
• The delivery date and delivery note number.
• The product name, SKU and affected case quantity.
• Photographs of the damage, the packaging and the delivery docket.

Please send claims to sales@cosmictrading.online or call 0845 860 1727. You can also copy info@cosmictrading.online.

How we resolve claims

Once we have reviewed your claim and confirmed the issue, we will normally offer one of the following:

• A credit note for the affected cases, or
• A replacement of the affected cases on your next available delivery.

We aim to confirm the outcome of a valid claim within one working day of receiving the information above, and to issue any credit or replacement as quickly as our delivery schedule allows. Claims are subject to inspection where required and to the reporting deadlines in this policy.

Pallets and returnable packaging

We operate a one-for-one pallet exchange. Please have the same number of empty pallets available for collection when your next delivery arrives.

Returnable crates, glass bottles and other deposit-bearing packaging are credited at the deposit value shown on your delivery docket, provided they are returned clean, undamaged and in a condition suitable for reuse. Packaging that is broken, contaminated or unfit for reuse will not be credited.

Unwanted or incorrectly ordered stock

Because we supply trade customers, unwanted or incorrectly ordered stock is not automatically returnable. If you have ordered in error, contact the trade desk and we will consider a return at our discretion. Where a return is agreed:

• The stock must be unopened, in its original packaging and in a resaleable condition.
• You must obtain a returns authorisation from us before sending anything back.
• Collection and restocking charges may apply.
• Chilled, opened, damaged or short-dated stock cannot normally be accepted.

What is not covered

This policy does not cover loss or damage caused after delivery, including damage caused by incorrect storage, handling, stacking or temperature control on your premises, or by third parties acting for you. It also does not cover normal product variation or issues that were visible but not recorded at the point of delivery.

Your statutory rights

Nothing in this policy affects any rights you have under applicable law or under our trade terms & conditions. Where there is any conflict, the law and your agreed trade terms take priority.

Contact us

For any question about this policy or a specific delivery, contact COSMIC TRADING LEIC LTD, First Floor, 91 Constance Road, Leicester, LE5 5DF, United Kingdom.

Phone: 0845 860 1727
Email: sales@cosmictrading.online · info@cosmictrading.online

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page. This policy was last updated in June 2026.