Frequently asked questions.

We supply businesses only. Trade accounts are available to registered businesses in the United Kingdom, including shops, convenience stores, hospitality venues, cafés, caterers, offices and vending operators. You must be able to provide a registered business name, a company or registration number, a business address and a contact person.

Complete the online trade application. We will review your details and contact you to confirm the outcome. We may ask for additional information to verify your business before approving the account.

We aim to review completed applications within one working day. If we need more information, approval may take longer. You will be contacted using the details you provide in the application.

No. Orders can only be placed once your trade account has been approved and, where required, a credit arrangement has been agreed. If you have an urgent requirement, contact our trade desk to discuss options.

The minimum order is 10 mixed cases. You can mix any combination of product lines and categories to reach the minimum. Orders below 10 cases cannot be accepted.

Discounts are applied to the list-price subtotal of a single order, based on the total number of cases:

• 10–39 cases: list price.
• 40–119 cases: 6% off the list-price subtotal.
• 120+ cases: 11% off the list-price subtotal.

Discounts apply by total cases on the order, not by product line, and cannot be combined with other offers unless agreed in writing.

Yes. You can mix cola, fruit, energy, mixers, water and juice lines freely within a single order. The minimum order and volume discounts are calculated on the total number of cases across all categories.

You can plan your order using the online Order, which calculates cases, list subtotal, discount and delivery estimate. To place a firm order, send your confirmed requirements to our trade desk by email or phone. We will confirm availability, pricing and delivery before the order is accepted.

No. The order is a planning tool only. It does not submit an order and does not create a contract. An order is only accepted when we confirm it in writing.

No. All prices and delivery charges exclude VAT. VAT is added at the applicable rate on the confirmed invoice.

New accounts are supplied on payment before delivery, by card or immediate bank transfer. Once a satisfactory payment history has been established, we may offer 30-day credit terms, subject to approval and to any credit limit we set. Credit terms can be reviewed or withdrawn at any time.

Credit is subject to approval. We consider the length of your trading history with us, payment record and the information provided during application. If credit is not approved initially, we may review it again after a period of trading on prepayment terms.

We reserve the right to charge interest on overdue amounts at a rate permitted by law and to recover reasonable costs of collection. Late payment may also affect your ability to order on credit in future. Please contact us promptly if you have difficulty paying an invoice.

We deliver across the United Kingdom. Delivery zones, lead times, charges and free-delivery thresholds are set out on our delivery page. Remote and island locations may have longer lead times and higher charges.

Lead times depend on your delivery zone. Typical lead times are next working day for zones A and B, two working days for zone C and three to four working days for zone D. Requested dates are not guaranteed and remain subject to confirmation.

The cut-off is 14:00 for the stated lead times. Orders placed after 14:00 are treated as if placed on the next working day.

Yes. Deliveries are made on pallets. We operate a one-for-one pallet exchange, so please have the same number of empty pallets available for collection at your next delivery.

Please tell us about any access restrictions, unloading arrangements or loading bay availability when you place your order. If delivery fails because of restricted access, incorrect information or the absence of a suitable person to receive the goods, we may charge for the failed delivery.

Check your delivery before signing. If anything is visibly damaged, wet or missing, record it on the delivery docket, photograph the affected items and report it to our trade desk. Visible damage or shortages must be reported within 24 hours of delivery; hidden damage, incorrect items and quality issues within 3 working days. Full details are in our returns, damage & shortages policy.

Once a valid claim is confirmed, we will normally offer a credit note for the affected cases or a replacement on your next available delivery. We aim to confirm the outcome within one working day of receiving the required information.

Because we supply trade customers, unwanted or incorrectly ordered stock is not automatically returnable. Returns may be considered at our discretion. Stock must be unopened, in its original packaging and in a resaleable condition, and you must obtain a returns authorisation from us before sending anything back. Collection and restocking charges may apply.

Yes. Returnable crates, glass bottles and other deposit-bearing packaging are credited at the deposit value shown on your delivery docket, provided they are returned clean and fit for reuse. Packaging that is broken, contaminated or unfit for reuse will not be credited.

We supply soft drinks, energy drinks, mixers, water and juice, including well-known branded lines. Our current range covers six categories: cola, fruit, energy, mixers, water and juice. The catalogue lists the products, case packs and cases per pallet.

No. All products are subject to availability. Product names, stock levels and pallet quantities shown on the website are illustrative and may change. We will tell you if a product you ordered is unavailable and, where possible, offer an alternative.

We are always happy to hear about products you would like us to stock. Contact our trade desk with your requirements and we will consider them for future ranges.

Use the trade login page with the email address and password registered to your account. You can choose to keep your email address remembered on your device for convenience.

Use the forgot password page to request a reset link. For security reasons, we will send the link to the email address registered on your account. If you do not receive it, check your spam folder or contact our trade desk.

Keep your login credentials confidential, use a strong password, and do not share your account with others. If you suspect your account has been misused, contact us immediately so we can help.

The website uses a small amount of browser storage to support the trade login, such as remembering your email address if you ask it to. See our cookies & browser storage notice for details, and our privacy notice for how we handle personal information more generally.

You can reach us by phone on 0845 860 1727, or by email at sales@cosmictrading.online or info@cosmictrading.online. Our registered office is First Floor, 91 Constance Road, Leicester, LE5 5DF, United Kingdom.